Privacy policy
Effective date: [launch date]
Who we are
Coastwell is a brand of Remarkable Enterprises Ltd., a company based in Vancouver, British Columbia. This policy explains what personal information we collect through coastwell-living.com, why we collect it, who receives it and the choices you have.
We don't sell anything on this site. If you buy a Coastwell product on Amazon, Amazon's own privacy notice covers that purchase, and we never receive your payment details.
What we collect and why
When you contact us. If you use the contact form or email us, we collect your name, email address and message, so we can answer you. You don't have to contact us to use the site; if you don't, we simply can't reply to you.
Advertising cookies, only if you turn them on. With your permission, our advertising partners collect information such as an identifier for your browser or device, the pages you visit on our site and when. We use this to show you Coastwell ads on other sites and apps, and to measure how those ads perform. If you say no, the site works exactly the same.
Analytics cookies, only if you turn them on. With your permission, we use Google Analytics. It sets cookies (such as one called _ga) and collects an identifier for your browser, the pages you visit, how you found us (for example a search or a link), your type of device and browser, and your approximate location, such as your city, worked out from your internet address. We use this to see which parts of the site are useful, including how many people click through to Amazon. We switched off Google's advertising features in Google Analytics, so we don't use this information to show you ads. If you say no, the site works exactly the same.
Visit counts without cookies. We also count visits with Cloudflare Web Analytics, which uses no cookies and doesn't identify you. It tells us things like which pages are visited, the country and the type of device. Because it uses no cookies, it counts every visit, whatever you choose in our cookie question.
Your cookie choice. Your browser stores your answer to our cookie question so we don't ask you on every page.
Cookies and our partners
If you turn on advertising cookies, third parties, including Meta (Facebook and Instagram) and Google, may use cookies, pixels and similar technologies to collect information about your visits to our site and other websites over time, and use it to show you ads based on your past visits. If you turn on analytics cookies, Google receives information about your visits to our site so it can give us visit reports.
Advertising and analytics cookies are both off until you turn them on, and you can turn on one without the other. Your choice lasts 24 months, and you can change it at any time with Cookie preferences at the bottom of every page.
To stop Google Analytics on every website you visit, you can install Google's Google Analytics opt-out browser add-on.
You can also manage ads from these companies directly: Meta ad preferences, Google Ads Settings, the Network Advertising Initiative opt-out and YourAdChoices.ca.
Do Not Track and Global Privacy Control. If your browser sends either signal, we treat it as a no to both advertising and analytics cookies, and we don't show the cookie question.
Who receives your information
Only the people on our team who need it to answer you or run the site can see your information. We also use these service providers:
- Cloudflare, which hosts the site and counts visits
- Web3Forms, which delivers contact form messages to our inbox
- Google, which runs our email and, if you allow cookies, Google Analytics and Google ads
- Meta, if you allow advertising cookies
We don't sell your personal information, and we don't share it with other companies for their own use, except as described above or where the law requires it.
Where your information is kept
Our service providers store information outside Quebec and outside Canada, mainly in the United States. While it's there, it may be accessible to authorities under the laws of that country.
How long we keep it
We keep contact messages for 3 years after our last exchange with you, so we can help with any follow-up about your product, then delete them. Your cookie choice lasts 24 months. Google Analytics keeps visit information for 14 months, then deletes it. Our advertising partners keep the information they collect under their own privacy policies.
How we protect it
We limit access to the people who need it, use password-protected accounts, and the site uses an encrypted (https) connection.
Your rights
You can ask to see the personal information we hold about you, ask us to correct it or delete it, and withdraw your consent at any time. Email our Privacy Officer and we'll reply within 30 days.
If you're not satisfied with our answer, you can complain to the privacy regulator where you live, such as the Office of the Information and Privacy Commissioner for British Columbia, the Office of the Information and Privacy Commissioner of Alberta, the Commission d'accès à l'information du Québec or the Office of the Privacy Commissioner of Canada.
Children
This site isn't meant for anyone under 18, and we don't knowingly collect their personal information.
Changes to this policy
When we change this policy, we post the new version here with a new effective date. If the change is significant, we also put a notice on the home page.
Contact our Privacy Officer
Email: hello@coastwell-living.com
Mail:
Remarkable Enterprises Ltd.
Attention: Privacy Officer (Coastwell)
1133 Melville St, Suite 2700, Vancouver, BC V6E 4E5